What To Do If You’re Not Happy With Your Agent
No one likes to get stuck in a situation they do not like, and we certainly hate the feeling that something isn’t right with a decision we’ve made. Sometimes, it is not the fact that the Agents are ‘inefficient’, it may be because you want to try a marketing strategy they don’t offer, to get your sale.
The process of selling your property is a daunting task and you want to make sure you’ve chosen the right Agent to take you through the process. You want results and you deserve to get results. Here’s what to do if feel unhappy with your agent of choice…
TALK TO THEM
Half of the time, we have issues with others it’s due to lack of communication. You need to explain what is making you unhappy and what aspect of their services you would like them to improve on.
MAKE SUGGESTIONS
Having identified the aspects of your agent's services you are not happy with, you can go ahead to pitch your suggestions to them and how best they can incorporate it into their policies to help create the right results you need. Most real estate agents are professionals who may have practiced for years, you do not want to come off as imposing with your ideas, pitch to them with collaboration in mind.
ESCALATE YOUR COMPLAINTS
Property agents in the UK are mandated to be members of these compulsory schemes: the property ombudsman and/or the property redress scheme. If you have raised concerns and they have not been remedied, then the issue has escalated to a complaint that is not being dealt with by the business, explore the option of filing a formal complaint with an appropriate scheme to which they belong.
CHECK YOUR CONTRACT
If you have tried all means to get your agent to improve things and it’s not working, it may be time to check the details of your contract on how you can terminate without incurring costs or legal liabilities. Most contracts have mutual obligations for parties where termination is concerned though it has to be done within the stated timeframe unless there is an express breach of a provision to perform an act. If you have say, 28 days termination notice in your contract, you will need to remember that you cannot market with another agent until that period has elapsed. Terminating such a contract early means you may be subjected to legal action.
GET ANOTHER AGENT
If you are satisfied that you have fulfilled the conditions for the termination of the contract, then you’re ready to instruct another agent. This time, do some thorough research and make sure that their Agency fits the bill for what you are looking for. Talk to the new agent about any bad experiences you’ve had this will help them to do a great job for you!